FREQUENTLY ASKED QUESTIONS
Q&A
At Iowa Lock Doc, I'm committed to being your qualified expert for all your needs. Take a look at the list of frequently asked questions below for some useful answers. If you can’t find what you need, let me know and I’ll get back to you shortly.
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Local Service is within a 15 mile radius of Ames, beyond that distance a per mile fee unfortunately is necessary.
Please be aware, a per mile fee (one way) for locations outside of that radius is necessary.
DO YOU OFFER CONSULTATIONS?
Yes, some projects may require more than a casual observation. Good planning is the key to a happy customer and successful project. Please don't hesitate to reach out
WHICH PAYMENT METHODS DO YOU ACCEPT?
Many payment options are available. Unfortunately, payment plans are not at this time.
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MasterCard, Visa, AMEX, and cash are accepted.
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Those with a working history with Iowa Lock Doc can arrange to be invoiced,
in those cases, terms are net due in 14 days unless other arrangements are made.
DO YOU CHARGE BY THE HOUR?
Yes, possibly. Depending on the project, or if advance consulting is required, charging an hourly rate is appropriate. As I'm sure you understand every large project may be different and thus to insure the project is handled appropriately, adequate time would be needed to prepare that the plan be diligently processed for a positive outcome.
TO WHAT EXTENT DO YOU WORK WITH AUTOMOTIVE KEYS?
At this time, automotive service is limited to gaining access to vehicles in the case of a lockout.
DO YOU WORK ON SAFES?
Not at this time.
The bulk of safes most homeowners utilize are inexpensive and replaceable. My recommendation is that you contact the manufacturer of your safe if you have registered your safe. This will typically connect you with that safe and should you ever loose the combination, the key or other means to access it, you can more quickly regain access to your valuables.